Refund Policy
At Night Temptations, we strive to ensure your complete satisfaction with our adult toys and products. Due to the intimate and personal nature of our items, we have a strict refund policy to maintain hygiene standards and comply with health regulations. Please read the following details carefully before making a purchase.
Eligibility for Refunds
- Unopened and Unused Products: We accept returns for a full refund on unopened, unused, and undamaged products within 14 days of delivery. The product must be in its original packaging, with all tags, seals, and accessories intact.
- Defective or Damaged Products: If you receive a defective, damaged, or incorrect item, we will provide a full refund or replacement at no additional cost. You must notify us within 7 days of receipt, and provide clear photos or evidence of the issue.
- Non-Returnable Items: For hygiene reasons, we do not accept returns or refunds on opened, used, or intimate products (e.g., vibrators, lubricants, or any items that come into direct contact with the body). This includes products that have been tested or tried on.
- Custom or Personalized Orders: Customized items are non-refundable unless there is a manufacturing defect.
How to Request a Refund
- Contact Us: Email our customer service team at nighttempt@nighttemptations.com or call us at [+852 XXXX XXXX] within the eligible timeframe. Include your order number, a description of the issue, and any supporting photos.
- Return Shipping: If approved, you will be responsible for return shipping costs unless the return is due to our error (e.g., defective product). We recommend using a trackable shipping method.
- Inspection: Upon receiving the returned item, we will inspect it to confirm it meets our refund criteria. This process typically takes 3-5 business days.
- Refund Processing: Refunds will be issued to your original payment method within 7-10 business days after approval. Please note that shipping fees are non-refundable.
Exceptions and Notes
- Refunds do not include any customs duties, taxes, or fees incurred during international shipping.
- We reserve the right to refuse refunds if the product shows signs of use, damage, or if the return policy has been violated.
- For any questions or concerns, visit our store at [Your Address, Hong Kong] or contact us via the details above.
We appreciate your understanding and thank you for shopping with us!
